- If you are being prompted for a username do not enter your email address as your username. (Example: If your email address is customer\@vci.net then your username is customer.)
- Make sure your username is in lowercase letters.
- Make sure your password is correct. Most customer passwords are in lowercase letters.
- The file you are accessing may be restricted from being accessed by the public.
- If you are unable to login please contact VCI customer support.
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